Frequently Asked Questions

We support all major cryptocurrencies available on Binance Pay, BitGet Pay, and Gate Pay. This includes but is not limited to Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Tether (USDT), USD Coin (USDC), and many more. The full list of supported cryptocurrencies depends on what each exchange supports.

Our API integration is straightforward. First, sign up for a BuffPayment account and obtain your API keys from the dashboard. Then, follow our comprehensive API documentation to implement the integration. We provide SDKs for popular programming languages including JavaScript, Python, PHP, and more. If you need assistance, our developer support team is available to help.

Settlement cycles are flexible and can be customized based on your business needs. By default, we offer daily, weekly, and monthly settlement options. For high-volume merchants, we can also provide real-time settlements. All settlements are processed securely and efficiently to your designated wallet or bank account.

Yes, there is a minimum transaction amount to ensure that transaction fees don't outweigh the payment value. The minimum amount varies by cryptocurrency but is typically around $5 USD equivalent. For specific minimum amounts, please refer to our pricing page or contact our support team.

Our transaction fees are competitive and transparent. We charge a small percentage fee (typically 0.5-1%) per transaction, depending on your volume and the payment method used. There are no hidden fees or monthly charges. Volume discounts are available for merchants processing large amounts.

Security is our top priority. We implement industry-leading security measures including end-to-end encryption, multi-factor authentication, and regular security audits. Our platform is built on secure infrastructure with DDoS protection and 24/7 monitoring. We also maintain compliance with relevant data protection regulations.

Yes, we provide comprehensive customer support through multiple channels. Our support team is available via email, live chat, and phone during business hours. For enterprise clients, we offer dedicated account managers. We also maintain extensive documentation, tutorials, and a knowledge base to help you get the most out of our services.

Absolutely! BuffPayment is perfect for e-commerce businesses. We offer plugins for popular platforms like Shopify, WooCommerce, Magento, and more. Our checkout process is designed to be seamless and user-friendly, helping to reduce cart abandonment and increase conversions.

Refunds can be processed through our merchant dashboard or API. Due to the nature of blockchain transactions, refunds are typically processed as new transactions back to the customer's wallet. You can set your refund policy and automate certain refund scenarios through our platform.

Yes, we require basic KYC (Know Your Customer) verification for all merchants to comply with regulatory requirements and prevent fraud. The verification process is straightforward and typically takes 1-2 business days. For enterprise clients, we offer an expedited verification process.